Email Contact Methods
The primary email for general inquiries is [email protected]. Send detailed descriptions of your issue including your operating system, Solflare version, and steps you've already taken.
For security-related concerns or vulnerability reports, use [email protected] to ensure proper handling by our security team. Business and partnership inquiries should go to [email protected] with relevant background information.
Social Media and Community Support
Solflare maintains active presence on Twitter and Discord where community members and team staff answer questions. Discord server offers real-time assistance and direct interaction with developers during business hours.
Twitter (@solflare) provides regular updates and responds to user mentions within hours. Community moderators assist with common issues, freeing main support team for complex technical problems.
In-Application Support Resources
Within the Solflare Wallet application, access built-in help menus by clicking the question mark icon. The app includes contextual guides for each feature and troubleshooting suggestions for common errors.
An integrated feedback button allows users to report issues directly with diagnostic information pre-populated. This data helps the Solflare team identify and fix problems affecting the community.
Knowledge Base and Documentation
Before contacting support, browse the Solflare documentation hub featuring hundreds of articles. Search for topics like setup, security, troubleshooting, and advanced features with step-by-step instructions.
Video tutorials and animated guides demonstrate common tasks including wallet creation, transaction sending, and multi-chain management. Most questions find quick answers through the searchable knowledge base.
Discord Server and User Community
Join thousands of Solflare users in the official Discord server for peer support and community discussions. Channels are organized by topic including troubleshooting, feature requests, and announcements.
Moderators and experienced community members respond quickly to questions, often providing solutions before official support responds. Server includes direct channels for partnership inquiries and developer collaboration.
Business and Partnership Inquiries
Organizations interested in integrating Solflare or exploring partnerships should contact [email protected]. Include relevant business information, integration requirements, and timeline expectations in your initial message.
The partnerships team evaluates opportunities for integrations, API access, and strategic collaborations. Response typically occurs within 2-3 business days for serious inquiries from established organizations.
Feedback and Feature Requests
Solflare welcomes user feedback for improving the wallet and developing new features. Submit feature requests through in-app feedback tools, Discord, or community forums for visibility across the team.
Popular feature requests get prioritized based on community demand and development feasibility. Users who submit thoughtful feedback often see their suggestions implemented in quarterly updates.